General Terms

COMPANY INFORMATION

Company name: Kristoria Group Ltd.
EIK/PIK: 205457396

VAT registration: BG 205457396
MOL: Veselin Alexandrov Chavdarov
Registered office: Plovdiv, 28A Silistra St.
Address: Plovdiv, Silistra Street 28A
Email: kristoria_group@abv.bg
Contact phone numbers: +(359) 0899 00 11 00

RESERVATIONS AND ACCOMMODATION

The management of Kristoria Group Ltd. undertakes to provide the services requested and paid for by the customer via online booking in full and in accordance with the quality specified in the booking form, including the customer’s name, period, number of nights, number of adults and children, and price per night. price per night.

All customer requests entered in the “Comments” field of the reservation form will be met whenever possible.

Only persons who have not reached the specified age on the date of arrival will be accepted in the reservation for children.

PRICES AND PAYMENT

The prices on the website of Kristoria Group Ltd. are in Bulgarian levs (BGN), including VAT, tourist tax, and insurance. The total amount payable by the customer is calculated automatically, depending on the number of days, the number of adults and children, and the current price offer for the relevant period.

When making online reservations, a deposit of 30% of the total amount of the reservation must be paid at the time of booking by debit/credit card or by bank transfer within the period specified after booking. The balance of the reservation is due 5 days before arrival.

Cristoria Group Ltd. reserves the right to change the prices and special offers on its website depending on demand and availability. For reservations that have already been made, confirmed, and paid for, the amount due will not change, regardless of any new price offers.

CANCELLATIONS AND CHANGES TO RESERVATIONS

– Advertising and promotional season 10.05 – 15.06./15.09 – 30.09.2025 – free cancellation up to 2 days before the date of arrival

– Low season 16.06 – 26.06 ./ 09.09 – 14.09. 2025 – free cancellation up to 3 days before the date of arrival,

– Mid season 27.06 – 03.07. / 31.08 – 08.09.2025 – free cancellation up to 5 days before the date of arrival

– High season 04.07. – 10.07./ 24.08 – 30.08.2025 – free cancellation up to 7 days before the date of arrival,

– Top season 11.07. – 23.08.2025 – free cancellation up to 10 days before the date of arrival,

After the specified dates for free cancellation, 30% will be invoiced as a penalty;

In case of early departure, paid but unused services will not be refunded – 100% will be invoiced.

In case of no-show – 100% will be invoiced.

When refunding a paid amount, all transfer costs (bank fees, etc.) are borne by the customer. Refunds due to cancellation are made within 30 days depending on the method of payment, and the amounts are refunded only and exclusively to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.

TYPES OF PAYMENT

Payment can be made in 3 different ways:

Electronically by debit or credit card

We accept payments by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic, or Maestro cards. When you select this payment method, our payment system page will open, where you can enter your card details. If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page will open on your card issuer’s website, where you will enter your authentication password. Upon successful transaction, a transaction receipt will be displayed on the screen, which you can print or save.

Your card details are only used by the intermediary bank and are not stored by us.

To protect you from misuse of your Visa or MasterCard card, we follow the best practices recommended by international card organizations:

The security of card data entry and transfer is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, our bank’s e-commerce payment server supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, if you are registered to use them.

For security reasons, the maximum amount that can be paid by card is 3,000 BGN.

By bank transfer

The payment of the specified amount must be made no later than the deadline specified after the booking. After making the payment, it is recommended to send a copy of the payment document to reservation@oasis-delsol.com, making sure to include the booking number in the payment reference.

SWIFT/BIC: UBBSBGSF
IBAN: BG88 UBBS 8002 1013 8434 50
Bank name: UBB
Bank address: 89B Vitosha Blvd., UBB Millennium Center, Sofia, Bulgaria

In cash, at the hotel reception

For reservations with a check-in date within the next 3 days, it is recommended to choose cash payment at the reception to speed up the reservation process.

IMPORTANT!

If the online reservation is not paid within the specified period and no copy of the payment document is sent in case of bank transfer, your reservation will be automatically canceled by the reservation system.

If you are unable to pay the amount for an online reservation that has already been made, please notify us by email: reservation@oasis-delsol.com. Failure to comply with this condition entitles Kristoria Group Ltd. to seek liability and damages for reservations made and not paid for.

REFUND

If the customer cancels their reservation under the conditions specified above, we will refund the amount using the same payment method used for the reservation.

Refunds for payments made by credit card or bank transfer can only be made to the credit card or bank account used for the payment. All bank charges for this transaction are at the customer’s expense. RIGHTS AND OBLIGATIONS OF THE PARTIES

RIGHTS AND OBLIGATIONS OF THE PARTIES

Kristolia Group Ltd. undertakes to provide the customer with the services requested and paid for in full.

Kristolia Group Ltd. undertakes not to change the price of the services ordered by the customer, except in exceptional cases where this is economically justified.

Kristolia Group Ltd. is not liable for damages caused by the actions of third parties.

Amounts for services requested but not used in whole or in part due to the customer’s fault shall not be refunded.

The customer is responsible for complying with generally accepted standards of good behavior during their stay at the hotel. All costs for material damage caused to the hotel shall be borne by the customer.

Kristolia Group Ltd. reserves the right to change the information on this page and the general terms and conditions at any time. Although every effort is made to provide accurate and correct information, this cannot always be guaranteed.

When a customer makes a reservation, it is assumed that they have read and agreed to these general terms and conditions Reservations made by telephone, email, or through our website are considered a contractual relationship Payment made is considered acceptance of the general terms and conditions for staying at the hotel.

For all disputes and legal issues not covered by these general terms and conditions and the privacy policy and arising in connection with the use of the website https://oasis-delsol.com/, the mandatory provisions of the laws of the Republic of Bulgaria shall apply.